Privacy Policy

In this document we explain how Naskia carries out the treatment of your personal data. You will be able to learn what data we collect, how we use it, for what purposes we use it, and with whom we share it. This is done in compliance with Colombian Law 1581 of 2012 and other applicable regulations on personal data protection.

[COMPANY_NAME], with NIT [NIT] (hereinafter "Naskia"), domiciled at [ADDRESS], [CITY], Colombia, is the responsible party for the treatment of your personal data.

Naskia may obtain your personal data from the following sources:

• Directly from you, when you register on the platform or when your administrator registers your account.
• Through your use of the Naskia platform (activity logs, configuration preferences, PQRS, amenity bookings, assembly participation).
• From the residential complex administrator, who is responsible for registering residents, owners, and security guards within their complex.
• Through payment processing for subscriptions, via our payment gateway partner (Wompi).
• Through cookies and similar technologies during your navigation of the platform (see our Cookie Policy).

Naskia will use your personal data for the following purposes:

Naskia may process the following categories of personal data:

• Identification data (full name, national ID number, date of birth).
• Contact data (email address, phone number, apartment address within the complex).
• Platform role data (administrator, resident, owner, security guard) and associated complex, tower, floor, and apartment.
• Financial data for subscription billing (processed and secured by our payment gateway; Naskia does not store card data).
• Platform activity logs (access times, actions performed, PQRS filings, amenity bookings, assembly votes).
• Visitor registration data (name, ID, vehicle plate, entry/exit times) managed by the security module.
• Electronic records (navigation data, cookies, device information, IP address).

Naskia does not require the collection of sensitive personal data (such as health data, ethnic origin, political opinions, or religious beliefs) for the operation of the platform. In the exceptional event that any such data is processed, it will be done only with your explicit, prior, and informed authorization. You are never obligated to provide sensitive data.

In accordance with Colombian Law 1581 of 2012, you have the following rights:

To exercise your rights, submit a consultation, claim, or request related to personal data protection, please contact us through the following channels:

You can consult our full Personal Data Treatment Policy, which contains detailed procedures for exercising your rights, the complete list of treatment purposes per stakeholder type, and information on data transfer and transmission.