Términos y Condiciones — Ley 1480 de 2011 (Estatuto del Consumidor)
These Terms and Conditions (hereinafter "Terms") govern the contractual relationship between [COMPANY_NAME], with NIT [NIT], domiciled at [ADDRESS], [CITY], Colombia (hereinafter "Naskia" or "the Provider"), and the natural or legal person who subscribes to and uses the Naskia platform (hereinafter "the Administrator" or "the User").
By registering, paying for a subscription, or using any feature of the Naskia platform, you acknowledge that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the service. You must be at least 18 years of age to enter into this agreement.
The object of these Terms is to establish the rights and obligations that govern the use of Naskia, a Software as a Service (SaaS) platform designed exclusively for the management of residential complexes under the regime of Propiedad Horizontal (Law 675 of 2001) in Colombia.
These Terms apply to all users of the Naskia platform, including complex administrators, residents, owners, security guards, and any other role granted access by an administrator. They apply to access via web browser on any device. These Terms do not apply to real estate transactions, property sales, or rental agreements — Naskia is strictly a management platform, not a real estate service.
Naskia provides a cloud-based SaaS platform with the following 8 integrated modules:
Complex Management
Hierarchy of towers, floors, apartments, residents, and owners. Coefficient tracking for Propiedad Horizontal compliance.
PQRS Module
Petitions, complaints, claims, and suggestions with legal consecutive numbering and 15-day deadline tracking per Law 1755/2015.
Amenity Bookings
Real-time booking system for common areas (pools, BBQ, salon) with conflict prevention, capacity limits, and admin approval.
Security Access Control
Visitor registration, entry and exit logging, and real-time access lists managed by security guards.
Assembly Management
Convocations (first and second call), attendance tracking, coefficient-weighted voting, proxy support, and digitally locked minutes per Law 675/2001.
Announcements
Rich-text announcements with image uploads, embedded videos, and publish/unpublish control for residents and owners.
User Profiles
Account management, role assignment, avatar upload, and contact information for all platform users.
Subscription Management
Plan selection, payment via Wompi, subscription history, grace period management, and access control based on subscription status.
Naskia reserves the right to add, modify, or remove modules at any time, provided that existing functionality is not substantially reduced during an active subscription period without prior notice of at least 30 days.
Naskia implements a Role-Based Access Control (RBAC) system. Each user is assigned a role that determines which features and data they can access. The available roles and their access levels are:
The subscriber who holds the active subscription. Has full access to all modules: managing the complex hierarchy, residents, owners, security guards, PQRS, amenities, assemblies, announcements, and billing. Only one administrator per complex. The administrator is responsible for all actions taken within their complex.
A user linked to one or more apartments as the legal owner. Can submit PQRS, book amenities, view announcements, see visitor records for their apartment, and participate in assembly voting (with coefficient-weighted votes). Cannot modify complex settings or other residents' data.
A user linked to one or more apartments as a current resident (may or may not be the owner). Can submit PQRS, book amenities, view announcements, and see their own visitor records. Cannot vote in assemblies unless also registered as an owner. Cannot modify complex settings.
A user authorized to register visitor entries and exits via the security module. Can view active visitor lists and historical access logs for their assigned complex only. Has no access to PQRS, amenity management, financial data, or assembly records.
Naskia offers flat-rate subscription plans (quarterly, semi-annual, and annual). All plans include unlimited apartments, unlimited users, and access to all 8 modules. There are no per-user or per-apartment charges. Prices and plan details are published on the Naskia pricing page and may be updated with 30 days prior notice.
Payments are processed exclusively by Wompi, Colombia's payment gateway. Naskia does not store credit card numbers or financial instrument details. Accepted payment methods include credit and debit cards (Visa, Mastercard, American Express), PSE bank transfers, Nequi, and other methods offered by Wompi. All transactions are in Colombian Pesos (COP) and include the applicable VAT (IVA) as required by Colombian law.
Subscriptions are non-recurring (no automatic renewal). The administrator must manually renew before expiration to maintain uninterrupted access. Naskia will send email reminders at 30 days, 7 days, and 3 days before the subscription expiration date, as well as during the grace period.
Upon subscription expiration, a 15-day grace period is provided. During this period, full access to all platform features is maintained. After the grace period, the account is suspended: data is preserved and archived but access is restricted until the subscription is renewed. Suspended accounts retain their data for a reasonable period to allow renewal or data export.
In compliance with Colombian Law 1480 of 2011 (Estatuto del Consumidor) and its regulatory decrees, Naskia recognizes the following consumer rights:
In accordance with Article 47 of Law 1480/2011, the administrator who purchases a subscription through the Naskia web platform has the right to retract the purchase within 5 business days following the payment date, provided that: (a) the service has not yet been substantially used (no data has been entered into the platform), and (b) the retraction request is submitted in writing to [PRIVACY_EMAIL] within the 5-business-day window. Upon valid retraction, Naskia will process a full refund within 30 calendar days through the same payment method used.
Naskia guarantees that the platform will function in accordance with its published features for the duration of the subscription. If a critical defect renders a major module unusable for more than 48 consecutive hours, the administrator may request a proportional credit or extension of the subscription period, provided the defect is reported to [PRIVACY_EMAIL] within 30 days of its discovery.
Consumers have the right to receive complete, truthful, and timely information about the Naskia service, including pricing, features, limitations, and these Terms. All commercial information published on the Naskia website is considered binding on the Provider.
In the event of a fraudulent or unauthorized payment, the consumer may request reversal of the transaction from their bank or financial institution in accordance with applicable Colombian financial regulations. Naskia will cooperate fully with financial institutions in the investigation of any reported fraud.
You must be at least 18 years of age to subscribe to Naskia and enter into this agreement. By subscribing, you represent and warrant that you meet this age requirement. Naskia reserves the right to terminate accounts discovered to belong to persons under 18.
By using Naskia, you agree to:
The following uses are strictly prohibited and may result in immediate account suspension:
The Naskia platform, including its software code, design, user interface, logos, trademarks, and all content created by Naskia (documentation, marketing material, email templates), is the exclusive property of [COMPANY_NAME] and is protected by Colombian intellectual property law (Law 23 of 1982 and Law 44 of 1993) and applicable international treaties.
Naskia grants each subscriber a limited, non-exclusive, non-transferable, and revocable license to use the platform solely for managing their own residential complex during the active subscription period. This license does not grant any ownership rights over the software or its components.
Naskia strives to maintain the platform available 24/7. The platform is hosted on Amazon Web Services (AWS) infrastructure with high availability configurations. However, Naskia does not guarantee uninterrupted availability and is not responsible for downtime caused by events outside its control, including but not limited to:
In the event of extended unplanned downtime affecting a major module for more than 48 consecutive hours, affected subscribers may request a proportional subscription credit or extension, as described in Section 5 (Quality Guarantee).
Administrators may request a complete export of their complex's data at any time by sending a request to [PRIVACY_EMAIL]. Naskia will provide the data in a standard format (CSV, JSON, or PDF, as appropriate) within 48 business hours. Your data belongs to you — always.
If you choose to permanently delete your account and all associated data, send a written request to [PRIVACY_EMAIL]. Account deletion is permanent and irreversible. Naskia will process the request within 15 business days. Certain data may be retained longer if required by Colombian accounting, tax, or legal obligations.
Naskia is a tool that facilitates residential complex management. The decisions made by administrators, residents, owners, and security guards using data from the platform are the sole responsibility of those individuals. Naskia is not liable for:
Naskia reserves the right to suspend or terminate any account, with or without prior notice, in the following circumstances:
For non-emergency suspensions (those not involving active security threats), Naskia will provide at least 72 hours advance notice via email, allowing the administrator to export data before suspension takes effect. Suspended accounts retain archived data for 90 days, after which it may be permanently deleted.
These Terms are governed by the laws of the Republic of Colombia. The following laws are particularly applicable: Law 675 of 2001 (Propiedad Horizontal), Law 1480 of 2011 (Estatuto del Consumidor), Law 1581 of 2012 (Personal Data Protection), Law 1266 of 2008 (Habeas Data), Law 1755 of 2015 (Derecho de Petición), Law 527 of 1999 (Electronic Commerce), and any regulation that modifies, complements, or replaces these. Any interpretation of these Terms must be consistent with applicable Colombian law and the principles of good faith established in the Civil Code of Colombia.
Before initiating any formal proceeding, the parties agree to attempt good-faith direct resolution. The aggrieved party must submit a written claim to [PRIVACY_EMAIL]. Naskia will acknowledge receipt within 5 business days and provide a substantive response within 15 business days.
If direct resolution fails, consumers may file a complaint with the Superintendencia de Industria y Comercio (SIC) through its official channels (www.sic.gov.co) for matters related to consumer rights under Law 1480/2011 or data protection under Law 1581/2012.
For commercial disputes that cannot be resolved directly or through the SIC, the parties agree to submit to binding arbitration before the Arbitration and Conciliation Center of the Cámara de Comercio de Bogotá, in accordance with its rules and procedures. The arbitration shall take place in Bogotá, Colombia, in the Spanish language, and the arbitral award shall be final and binding on both parties.
For any questions, claims, or requests related to these Terms, please contact us:
Naskia — Legal and Support Contact
Last updated: February 2026
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